We want you to love your jewelry

We hope that you are delighted with every piece of Northern Clover jewelry. If you are not absolutely delighted, you may return your item for a full refund or replacement within 30 days of purchase for any reason.

Return Policy

To return an item or receive a refund, you must contact the Northern Clover Returns Department to receive an RMA (Return Merchandise Authorization) number prior to sending back product. All products that have a manufacturer’s defect must be received by Northern Clover’s Returns Department within thirty (30) days of the order receipt (delivery date) for a replacement piece. Shipping charges incurred by Style Consultants and/or Customers when purchasing or returning products will not be refunded.

Examples of manufacturer defect:
  • Non-functional clasp
  • Abnormal discolorations (beyond normal variations in natural stone colors or tarnishing from wear or time)
  • Jump ring or chain link that is not closed properly
  • Different from described length
  • Epoxy (adhesive – glass or crystals are loose)

This warranty does not cover merchandise damaged through normal wear, accident,or misuse (wearing in water, exposure to perfume, lotions, etc.). Upon receipt of your order, please check it carefully for accuracy.

Please allow 10 business days for processing of your return, plus shipping time.

To exchange an item purchased directly from a Northern Clover Style Consultant, please contact them directly. If you are unable to reach your Style Consultant, our Customer Care team is also available to assist you. E-mail us at info@northernclover.com, or call Monday through Friday, 8:30am – 6pm PST at (480) 404-9117.

Please note, exchanges must include a copy of the original invoice Order # and be in its original unused condition.

Defective or Damaged Items

Items that are received damaged in transit, break prior to wearing, or have a manufacturing defect and are reported to the Northern Clover Returns Center by a Style Consultant within 30 days of shipment are eligible for exchange. Please contact your Style Consultant for handling the exchange of damaged or incorrect items.

Replacements will be processed upon our receipt of the defective item. Returns and Exchanges must include a copy of the ORDER #, Designer Name, and original invoice, along with any original tags or packaging.

Please allow 10 business days for processing of your return, plus shipping time.

If you are unable to reach your Style Consultant, our Customer Care team is also available to assist you. E-mail us at info@northernclover.com, or call Monday through Friday, 8:30am – 6pm PST at 480-404-9117.